Most migrations fail in three places: the data model, the deliverability, and the moment of cutover. We run all three as one plan (mapped, warmed, and phased) so you land on Customer.io with your history, your sender reputation, and your revenue programs still running.
Every migration runs off the same checklist, adapted per source platform. Nothing moves until it's mapped, and nothing goes live until it's QA'd.
Full inventory of the source platform: data model, segments, journeys, templates, and deliverability posture. Output: a scored migration plan.
Build the clean Customer.io event model, reconcile identifiers, and map every attribute and segment before a single message is rebuilt.
Rebuild journeys, templates, and triggers in Customer.io, running in parallel with the old platform so you can compare before you commit.
Configure authentication, begin IP warmup, and validate deliverability against real sends before any volume shifts over.
Switch programs over one at a time, monitor at each gate, then hand off a documented, running system, with rollback available throughout.
Data mapping, segment logic, template inventory, and an IP-warmup + cutover schedule, yours to execute or hand back to us.
Book a Readiness Audit and we'll inventory your current platform, score the migration, and hand you the plan, before anyone touches production.
